FAQ
Standard Shipping
- Sent Monday through Friday, excluding holidays
- Orders typically ship 1-2 business days after being placed
- Shipping is free for orders over $100; otherwise, shipping is a $5 flat rate within the continental US
- Orders are expected to arrive within 4-6 days from being shipped
Expedited Shipping
- Rush orders ($15 flat rate) are expected to arrive within 1-3 business days from being shipped
Where’s my order?
Note that orders ship within 1-2 business days after being placed.
After your order has shipped, you’ll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active.
How long will it take to receive my order?
Orders typically ship within 1-2 business days after they’ve been placed. Friday afternoon and weekend orders typically ship out on Mondays. For standard shipping, orders within the continental U.S. should arrive within 4-6 business days. For those of us in a hurry, rush shipping should arrive within 1-3 business days.
My tracking # hasn’t updated in a couple days. What’s going on?
Your tracking number may take 1-2 business days to update from pre-shipment status.
My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?
- Check your mailbox! Our shipments come in simple pink or black envelopes - about the size of standard printer paper - so they typically fit in mailboxes (depending on how many items were in your order).
- If the package isn’t in your mailbox, check with a friendly neighbor / doorman, or a well-meaning roommate / partner, who may have received the package on your behalf without letting you know.
- While we can’t take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly!
- Email us at support@innly.me with any questions.